SageCRM

Gaining new customers is the key to being competitive in today’s global marketplace, and providing great customer service/nurturing customer relationships is the way to differentiate one company from another. SageCRM assists companies in attracting and retaining customers, and utilizing the solution delivers an excellent customer experience every time.

With SageCRM, companies can mine revenue from existing customers and find new opportunities with prospects.

SageCRM ties together your sales, marketing, customer service, and back-office departments. With SageCRM’s seamless integration to industry-leading Sage ERP Accpac solutions, companies can break down departmental divisions and gain a 360 degree view of customers from front to back office. With a very flexible interface, SageCRM comes with fully customizable business process automation so a workflow can be designed to suit the business model. SageCRM is deployable On-demand or on-premise, so companies can choose the right product for their business model.

Sales Force Automation

SageCRM provides a portal view into the sales pipeline, allowing the sales team to efficiently manage, forecast, and report on all phases of the sales cycle. Sales teams gain real-time access to vital customer data including reports/graphs, quotes, forecasts, and sales history. In addition, integrated back-office applications provide the sales team with accounting and non-financial data for a complete 360 degree view of the customer.

SageCRM’s sales tools, shorten sales cycles and enable your team to close deals at a rapid pace. Mobile and offline-client solutions provide sales teams anytime anywhere access to mission critical information and services, enabling productivity on the road. SageCRM allows the sales team to identify the best opportunities, make informed and trustworthy decisions, and eliminate bottlenecks that make the sales cycle longer.

With SageCRM, every customer and vendor interaction is traceable, improving the team’s success rate with business opportunities and increasing customer satisfaction. SageCRM empowers the organization with the crucial information necessary to build and support building life-long business relationships and customer loyalty.

Marketing Automation

Control of your marketing funds is made easy through automating and tracking marketing campaigns, from one-time quick campaigns to multi-activity marketing pushes. SageCRM’s marketing automation provides on the mark KPIs on all marketing activities enabling your team to close more business at a rapid pace and take advantage of cross-sell and up-sell opportunities.

Marketing managers can target the right customer at the right time, eliminate guessing, streamline campaign management, and utilize the company’s marketing resources in the best possible places. This CRM Solution, allows organizations to generate more effective campaigns, track responses easily and quickly, and make solid decisions based on customer preferences/desires and how they respond.

Customer Care

With SageCRM, businesses can make every customer touch more valuable, maximize every sales opportunity and create happy customers. SageCRM gives power to the organization’s customer support department, by providing critical support-related information. With fast access to customer support ticket information, customer care teams can provide better support and this builds customer satisfaction and loyalty.

With fast online access to customer information, historical call and escalation history, customer interactions, service tickets/case management, contracts, email communications, and documents, the team has complete and accurate data anytime/anywhere (24/7). Case management functions allow support representatives to ensure that customer issues are tracked, managed, queued, and responded to effectively. Moreover, SageCRM customer support automation enables reps to quickly resolve service tickets, with important documentation and publishable Knowledgebase Articles at their fingertips.